Privacy Policy

Effective Date: 5th Oct, 2024

Qasr Al Ain Mobile Phones TR. L.L.C.SP (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website or engage with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect various types of personal information, including:

  • Personal Information: This includes your name, address, email address, phone number, and other identifiable information you provide during registration, purchase, or other interactions with our website.
  • Payment Information: We collect payment details, such as credit/debit card information, to process your orders. Payment details are processed securely through our payment gateway and are not stored on our servers.
  • Technical Information: This includes your IP address, browser type, device information, and other technical data gathered through cookies and similar technologies when you visit our website.
  • Transactional Information: Details about the products you purchase, your order history, and other transactional data.
  • Communication Data: Information you provide when you contact us, such as through customer service inquiries or feedback.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Processing: To process and fulfill your orders, including shipping and returns.
  • Customer Support: To respond to your inquiries and provide support.
  • Marketing Communications: To send you promotional offers, newsletters, and other marketing communications, if you have opted in to receive them. You can opt out at any time.
  • Personalization: To personalize your shopping experience, such as by recommending products based on your preferences.
  • Site Improvement: To analyze and improve the functionality and user experience of our website.
  • Legal Compliance: To comply with legal obligations, such as tax and accounting requirements.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, and marketing. These providers are required to protect your information and use it only for the services they provide.
  • Legal Requirements: We may disclose your information if required by law or in response to a legal process, such as a court order or subpoena.
  • Business Transfers: In the event of a merger, acquisition, or sale of our company, your personal information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement various security measures to protect your personal information, including encryption, firewalls, and secure servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

7. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.

8. International Data Transfers

If you are located outside of the United Arab Emirates, please note that your information may be transferred to, stored, and processed in the UAE. By using our website, you consent to the transfer of your information to the UAE.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Qasr Al Ain Mobile Phones TR. L.L.C.SP
Al Saada Building, Shop No:04, Behind Mashreq Bank, Al Nud, Al Qasimia, Sharjah, UAE.
Email: hello@qasralain.com
Cell: +971542993236